Refund & Cancellation Policy

Last updated: March 2026

Quintal Mind offers subscription-based access to its analytics platform. Please read this policy carefully before purchasing a subscription. By completing a purchase, you acknowledge and accept this policy.

1. Subscription Plans

Access to Quintal Mind is provided on a recurring subscription basis (monthly or annual). Subscriptions are billed in advance at the start of each billing cycle and renew automatically unless cancelled before the renewal date.

2. Cancellation

You may cancel your subscription at any time from your account settings
Upon cancellation, your access remains active until the end of the current billing period
No further charges will be made after cancellation
Cancellation does not delete your account or your saved data
To cancel, log in to your account and navigate to subscription settings, or contact us at hello@quintalmind.com

3. Refund Policy

Refund requests made within 7 days of the initial subscription purchase will be eligible for a full refund, provided the request is submitted before significant platform usage
Subscription renewals — whether monthly or annual — are non-refundable once the renewal is processed
No partial refunds are provided for unused days within a billing period
Approved refunds will be credited to the original payment method within 5–7 business days from the date of approval
Refunds are processed via Razorpay to the original payment instrument (card, UPI, net banking, wallet)

4. Exceptions — When Refunds May Be Considered

Outside the standard 7-day window, refunds may be reviewed on a case-by-case basis only for:

Verified technical issues that prevented access to the Platform for more than 48 consecutive hours due to our fault
Duplicate charges resulting from a payment processing error
Charges made without authorisation — report these immediately to hello@quintalmind.com

Quintal Mind reserves the right to decline refund requests that do not meet the above criteria.

5. Non-Refundable Circumstances

Change of mind after the 7-day refund window
Failure to cancel before an auto-renewal date
Account suspension or termination due to a violation of our Terms & Conditions
Partial use of the subscription period

6. How to Request a Refund

To raise a refund request, email hello@quintalmind.com with:

Your registered email address
The Razorpay payment/order ID (found in your payment confirmation email)
The reason for your refund request

We will acknowledge your request within 2 business days and communicate a decision within 3–5 business days.

7. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective upon posting to this page. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.